Our company took part in developing of several modules in big corporate System for the Russian mobile carrier “MegaFon”.
The System is designed to automate the following client services provided by the Customer:
- Centralized storage of regularly updated information for the staff of customer service department.
- Find relevant and reliable information by client request
- Timely notification of consultants about changes in the customer service process.
The main objectives of the System are:
- Improving the performance of consultants.
- Improving the quality of customer service and loyalty.
- Simplification of the process of learning for new consultants.
Technologies
Sharepoint 2010, C#.NET, MSSQL2008 R2
